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Re : Hardlock module address change

September 15, 2015, 6:25 am
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Hi Alexlex,

This would require some detailed investigation.
Please drop us an email with the details mentioned above on Support@SafeNet-Inc.com

Thanks,
Ashish
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error when using Sentinel HAPS/LDK - command line run-time installer v7.41

March 17, 2016, 5:40 am
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I'm getting the following message:

"Error when starting the hardlock service with parameters 0 0 0.
...
Status code: 48 5 829 1060"


I'm running it with the arguments - i -cm on a windows standard 32-bit system.

I'm unable to find any documentation about this status code, can anyone point me in the right direction for this?

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Re : error when using Sentinel HAPS/LDK - command line run-time installer v7.41

March 17, 2016, 6:05 am
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Hi Martin,

Hope you are keeping well.

Please follow below mentioned steps and share your findings with us:

1- Please disable the Antivirus and firewall on target machine with admin rights.
2- Port 1947 should be free on target machine.
3- Open CMD as Administrator mode after that browse downloaded file and use below command in CMD:

 

 haspdinst.exe -r -fr -kp -fss -purge (Remove Existing RunTime )

 

 Followed by

 

haspdinst.exe -i -fi -kp -fss (For install Runtime )

 

Thank You,

Anubhav

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Re : error when using Sentinel HAPS/LDK - command line run-time installer v7.41

March 17, 2016, 6:50 am
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Hi!

I'm always running this installer on a clean system (pure windows, no previous installations, no antivirus etc) so I tried to disable the firewall before running the installer, this seems to have fixed the issue, thanks :-)

/Martin
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Re : error when using Sentinel HAPS/LDK - command line run-time installer v7.41

March 17, 2016, 7:19 am
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Hi Martin,

Thank you for informing that the issue is resolved now.

Please let us know if you have any other query.

Regards,
Anubhav
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Problem with Drivers v7.41 and Windows 10 32 bit

June 2, 2016, 7:48 pm
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I have a mature application, protected with hardlock working for a lot of time in hundreds of computers without problems and now I begin to find problems in some computers with Windows 10

The problem only appears in computers with Windows 10 32 bit (on windows 10 64 bit it works well)
 
I have tested my application with the last version of Drivers v7.41, It works fine on XP Win7 32/64 Win8/8.1 64 even on Win10 64 bit  

But in Win10 32 bit  the following error appears 



I tried to install the Drivers with HASPUserSetup741.exe (There were not errors during the installation)

Also With Cmd line installer as administrator

First: haspdinst.exe -r -fr -kp -fss -purge 

then:haspdinst.exe -i -fi -kp -fss

I attempted disabling the firewall during the installation

I attempted the same things with several computers with Win10 32 bit, and inclusive with a clean installation of Windows 10 32 bit

The final result always the same : Error 1025 when run my application

I have noticed using haspdinst -info that hlvdd.dll doesn't appear in Win10 32 bit,perhaps that it is the problem


However the installer leaves a file hlvdd.dll in c:\windows\system32 (file date 9/24/2015  version: 2.21.1.1)

I tried to register it manually with regsvr32 hlvdd.dll, but I obtain the error DllRegisterServer entry point was not found

It seemed that an incompatibility exists, with the Drivers v7.41 with Win10 32 bit  
  
I will thank your help to solve this problem






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Re : Problem with Drivers v7.41 and Windows 10 32 bit

June 3, 2016, 1:22 am
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Dear Customer,

Thanks for your query !

This would require further investigation. Please drop us an email on Support@SafeNet-Inc.com so that we may assist you.


Thank you,
Gaurav Bhanot
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Re : Problem with Drivers v7.41 and Windows 10 32 bit

June 9, 2016, 5:30 am
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Dear Sergio,

this is a known issue: current runtime v7.41 does not install hlvdd.dll on Win10 x86 platform, while it works fine on Win10 x64.
The fix is going to be addressed in the upcoming runtime package included in major release Sentinel LDK 7.5 (expected around August this year - dates to be committed).
Please keep monitored our Sentinel LDK download section at pages:
http://www.sentinelcustomer.safenet-inc.com/sentineldownloads/?s=&c=all&p=Sentinel+LDK&o=all&t=all&l=all

or contact us in next months.
thanks
Ilaria
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Re : Problem with Drivers v7.41 and Windows 10 32 bit

June 9, 2016, 9:34 am
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Dear Ilaria

 

Thanks for your answer

 

Through our Argentina´s Vendor, we have also entered in contact with the  Sentinel-Hasp Support team, but until now they neither could give us an answer  or solution

 

At the moment we have about 2000 customers that use our tool protected with Hardlock key 

 

As our software is a control tool that has to do with the people's safety  area , for most of our customers, this tool is critical for its business 

 

Due to the Microsoft policies, for upgrading Windows 10 in an automatic way, without requesting the approval of the users, we begin to receive daily an important number of users' incidents , because the tool stopped them to work when they were upgraded to Windows 10 on its computers. 

 

We cannot wait until August to give answers to our customers. 

 

Until is available the new driver versión, we would need to have some workaround , although in a temporary way, that allow us to solve the problema to our customers

 

we will thank your help


Sergio

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Sentinal Protection Server Service cannot be started

October 11, 2016, 9:42 am
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Hi there,

We have a Intelec Network Keylock Type S.

Our customer is experiencing an issue that every week the Sentinal Protection Server Service can't be started with the error: "Services which are not in use automatically will be stopped".
Only a reboot will fix this issue.

We tried starting in mode: 0 but that gaves us error code 3
Starting in mode 9 gives error code 60.
The newest software is installed.

Does anybody know how to solve this issue?

Thanks!
Stefan
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Re : Sentinal Protection Server Service cannot be started

October 20, 2016, 5:46 am
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Re : Sentinal Protection Server Service cannot be started

October 24, 2016, 3:04 am
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Hi Stefan,

Thanks for your query.

Kindly share the operating system details and the version of Sentinel Protection drivers which is being used.

It appears to be a generic windows error.

Could you please try the below mentioned instructions in case of Windows Operating System and share the results:

a. Go to START menu and type in RUN.
b. Type in services.msc and hit Enter in RUN.
c. Look for the service 'Sentinel Protection Server' and Right click to open its Properties.
d. Click on 'Log On' tab, choose Local System Account and click OK.
Now try to restart the service.

Please refer to the below link for more information:


Hope it helps !

Thank You,
Gaurav Bhanot
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Re : Sentinal Protection Server Service cannot be started

October 25, 2016, 6:31 am
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Thanks for following up Gaurav.

OS: Server 2008 SP2
SafeNet USB Superpro/UltraPro driver version 7.5.8.0
Intelec Software version: 5.4A-1

The Local System Account is already assigned to the service, but it won't start when the specified error popups. At this moment the service is running, but out of nowhere it could be stopped.
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Re : Sentinal Protection Server Service cannot be started

October 26, 2016, 2:54 am
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Hardlock and Virtualization

March 28, 2017, 2:00 pm
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Hi,

We've been using Aladdin's Hardlock for years.
Nowadays it's becoming more frequent the use of Virtual Machines (VmWare, XenServer, Hyper-V).

We experiment several problems in order to passthrough the dongle to the VM (mainly in XenServer).
Is there any solution, help or guide for this kind of problems?

If not, what other product would you suggest in order to replace the Hardlock technology to protect our software?

Regards,

Adrian


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Re : Hardlock and Virtualization

March 29, 2017, 3:55 am
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Hi Adrian,

Hoe you are doing good.

Thanks for raising the concern. Regarding your query, please be informed that Hardware Keys are not fully supported over VM.

Please refer to the below link for further clarification:

https://sentinel.gemalto.com/software-monetization/sentinel-hasp/

Though, there are a few third party alternatives we can try to use with HL licenses. Gemalto recommends USB dongle server myUTN-80 by SEH Technology for the same.

Also, we always recommend to use the latest range of products we have like Sentinel LDK (for better results).

Therefore, it would be great if you can get in touch with our Sales for better visibility of these products.

Please feel free to get back in case of any queries.

Thanks,
Heena
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can't update to sentinel LDK runtime setup 7.6

July 20, 2017, 5:24 pm
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hi,
I am using windows 10 version 1703 and a NVIDIA Geforce GT 710.
installing sentinel LDK runtime setup 7.51 works fine.
but when I am trying sentinel LDK runtime setup 7.6 it stopped and gives the error:
Unable to stop hardlock service.
Status code 31 5 2740 1051.

Also, my software which is running with the USB key doesn't start and is asking for the key.
please help me.
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Re : can't update to sentinel LDK runtime setup 7.6

July 21, 2017, 12:35 am
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Hello Dragos,

Thanks for raising the concern.

It seems that there might be some conflict with the running hardlock service while upgrading the runtime drivers.

Please be advised to first uninstall completely and then try to install the latest drivers using below steps.

1- please use the below link to download the command line run-time drivers.

https://sentinelcustomer.gemalto.com/DownloadNotice.aspx?dID=8589947873

2- Save and extract the driver in a folder.
3- Open CMD prompt (in admin mode ) and navigate the driver location using CMD.
4- Run below commands sequentially

haspdinst -purge  (to uninstall the previous drivers)

haspdinst -i (to install the new one)

Hopefully this should help to resolve the problem.

However, if the problem still persists then please write us at technical.support@gemalto.com for detailed investigation.

Regards,
Parth Kaushik






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Re : can't update to sentinel LDK runtime setup 7.6

August 11, 2017, 4:33 pm
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hi,
actually this doesn't work...

but I found the way
1. use REGEDIT and find in HKEY_LOCAL_MACHINE->SYSTEM->CurrentControlSetServices->hardlock 
Change Start = 2 (automatic) to Start = 4 (disabled)
2. found in Device Manager, USB drives Sentinel Key Hasp, HL, USB and uninstall them
3. Restart
4. then you can uninstall and then reinstall drivers using standard  Run run-time drivers

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Re : can't update to sentinel LDK runtime setup 7.6

August 14, 2017, 3:41 am
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Hello Dragos,

Thanks for the response.

We are glad to know if the raised issue has got resolved by your workaround.

Thank you for your participation and sharing your curiosity with us.

Regards,
Parth Kaushik
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