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Getting Hard Lock Error While Installing Driver

October 12, 2017, 5:54 am
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When i try to install the Driver for HASP HL 3.25. 

I tried to install the software by downloading the Sentinel HASP LDK - Windows GUI Run-time Installer 7.6.

When i try to install i am getting the following error " Error while starting the Hardlock service with parameters 1168 31 1. This is an internal error . For assistance contact the administrator or the software manufacture. Status code 48 5 887 31

My OS Windows 7 Ultimate

I have tried to install in 2 PCs but getting the same error
Requesting help
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Re : Getting Hard Lock Error While Installing Driver

October 13, 2017, 2:00 am
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Hi Ajay,

Hope you are keeping well.

Kindly follow the given instructions and share the results:

1. Try installing the Sentinel HASP/LDK Command line drivers version 7.60, here is the link to download the same :


After downloading the drivers and extracting it, Open the Command Prompt (CMD) with Admin Rights and browse to the drivers location.

a. Type in the following command:

haspdinst -purge

b. Then, type in command to install the drivers:

haspdinst -i

Note: You may need to temporarily disable the Antivirus if installed on machine. The same can be enabled again after the successful installation of Sentinel drivers.


Unpack it and start it by running it as Administrator. Then go in the menu and select Capture->Capture Kernel.
Share if you face any error message.

Looking forward for your response.

Thank You,
Gaurav Bhanot
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Can't install Sentinel HL driver on Windows 10 1709 (Fall Creators Update)

November 13, 2017, 11:43 am
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I'm using a dongle provided by UL for EMV testing with Brand Test Toolkit. The drivers they include for the Sentinel HL were working fine on my old Windows 10 Anniversary Update install.

I got a new Windows install on a new SSD (same machine though). It's Windows 10 1709 Fall Creators Update. I cannot get the Sentinel HL to install so I can't run Brand Test Toolkit.

I tried the Sentinel Protection Installer 7.6.9 and System Driver 7.6.0 available from this site, with the same results. It shows as an "Other Device" in device manager.

Please see the screenshots below and hopefully Gemalto support can help get this working again.










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Re : Can't install Sentinel HL driver on Windows 10 1709 (Fall Creators Update)

November 14, 2017, 5:58 am
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Hi Chris,
Please note that "Sentinel Protection Installer 7.6.9" and "Sentinel System Driver 7.6.0" are packages only designed for the following hardware keys:

  • Sentinel Hardware Key
  • Sentinel Dual Hardware Key
  • Sentinel UltraPro Key
  • Sentinel SuperPro Key (including Sentinel HL in SuperPro configuration)


You seems to have a "Sentinel HL in HASP configuration", this USB dongle requires the following package to be installed :
https://supportportal.gemalto.com/csm/?id=kb_article&sys_id=bcec4a45dbc84fc4d298728dae961953

After installation of this package, the Sentinel HL Device Drivers will be associated with your USB dongle.

Regards,
Olivier


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Re : Can't install Sentinel HL driver on Windows 10 1709 (Fall Creators Update)

November 14, 2017, 6:18 am
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Hello Chris,

Thanks for raising the concern.

We need to investigate it as the shared behavior is not observed yet.

Hence, kindly be suggested to share this with our support team at technical.support@gemalto.com .

Best Regards,
Parth Kaushik
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Re : Can't install Sentinel HL driver on Windows 10 1709 (Fall Creators Update)

November 14, 2017, 9:10 am
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Thank you. Before I received this reply, I also sent a request for support to UL. They said that the runtime I installed from them should have installed the proper drivers, but that I could manually run "HASP SRM Runtime\HASPUserSetup.7.54.exe" to install. I did that and the drivers properly installed and I can use my dongle-requiring application.

Thanks.
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Re : Can't install Sentinel HL driver on Windows 10 1709 (Fall Creators Update)

November 14, 2017, 9:48 am
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Hi Chris,

Thanks for your feedback,


When you have the HASPUserSetup.7.54.exe installed and you apply the "Fall Creator Update" afterwards, it will corrupt the installation of the HASP setup. In such event you have to run the HASP setup again.

In your case the  "Fall Creator Update" is already installed, so it should not be an issue.

This is resolved in HASPUserSetup 7.6.0 ( Link provided through last post update).

Regards,
Olivier

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Re : big problem

January 7, 2018, 10:29 pm
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Hi Ahmed,

We noticed that you have already contacted our Support Team for the mentioned issue, therefore, we will get back to you shortly over the same.

Thanks,
Heena
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Re : big problem

January 8, 2018, 2:27 am
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HI henna
thank you very much for understand me and replay 
and i wish if you can support me at this case
thank you 
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Re : big problem

January 8, 2018, 4:05 am
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Hi Ahmed,

Sure, we will get back to you over the Service Request.

Thanks,
Heena
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Re : big problem

January 8, 2018, 12:39 pm
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hi Heena 
wish you are fine always 
i wrote some thing may be this help in this case 
i wrote that we can make the code generated from hasp by c language as  DLL file 
then i can call this DLL file through oracle forms 
but im not working by c language to make it 
i wish if this can help to support me to solve this case 
THANK YOU VERY VERY MUCH   
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Re : big problem

January 9, 2018, 3:34 am
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Hi Ahmed,

Thanks for the details, as advised an Engineer is already assigned for this request.

Please share any comments over the same Service Request through our support portal.

Thanks,
Heena
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Re : big problem

January 9, 2018, 11:11 am
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HI 
i want also know how i can control and put number of users can access to my application 
for example if i protect file exe and want just 3 users can access and run this file 
and when the four user gonna to run this file the hasp dont allow to him cause i already chose just 3 users to run the file  
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Re : big problem

January 9, 2018, 11:46 pm
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Hi Ahmed,

For the mentioned query, please follow below implementation

Select the executable file that you want to license, and determine by which Feature ID the
file or function will be identified.

Select your protection method:
o Envelope-based automatic implementation
Protect the executable file using Sentinel LDK Envelope, specifying its Feature ID.
o API-based automatic implementation
In your code, insert a Sentinel Licensing API Login call to the Feature ID.

In Sentinel EMS:
a. Create a Product that includes the Feature ID, and define the license type as
Perpetual(or any other type you prefer).
b. Set the concurrency counter to the required maximum number of concurrent
licenses, and determine whether concurrent instances will be counted for each
station, each login or each process.

In future, it is requested to post your queries over the same Service Request which is open with our Support Engineer.

Thanks,
Heena
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Re : big problem

January 10, 2018, 12:07 am
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DEAR HEENA ,

okay i got you ! and my maximum in hasp hl nettime is 10 user 
so i mean can i make less than 10 user 
cause sometimes i just need 3 user just access to application 

thank you for support ,

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Re : big problem

January 10, 2018, 3:54 am
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Hi Ahmed,

Yes sure, you can do that.

Thanks,
Heena
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Re : big problem

January 10, 2018, 4:01 am
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HI

HOW I CAN LESS  THIS MAXIMUM NUMBER 

FOR EXAMPLE I WANT LESS FROM 10 TO 3 

THANKS,

AHMED
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Re : big problem

January 10, 2018, 4:15 am
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Hi Ahmed,

As requested earlier as well, it seems you have not gone through our product implementation details. Therefore, it is requested to post all your queries to our Support Portal in order to take care of the same.

Thanks,
Heena
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Re : big problem

January 10, 2018, 4:25 am
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HI 
IM SORRY I KNOW I DISTURB YOU 

I WANT JUST 2 THINGS 
FIRST THAT SOLVE THIS FIRST CASE TO PROTECT MY ORACLE APPLICATION THROUGH HASP HL NETTIME 

SECOND  CONTROL OF NUMBER OF USERS TO ACCESS MY APPLICATION 

THATS ALL 
THANK YOU 
IM DOUBLE SORRY AGAIN IF DISTURB

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Re : big problem

January 11, 2018, 1:50 am
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Hi Ahmed,

Sorry it didn't mean that you are disturbing us, its just we want to take care of your queries in a better way so I asked you to share the same over support portal.

We will be there to resolve your all queries, please post them over the same Service Request that you have already opened.

Thanks,
Heena
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